FAQ

Frequently Asked Questions

🛍️ Orders
Q: How do I place an order?
Browse our catalog, click "Add to Cart," and check out. You'll receive a confirmation email immediately.

Q: Can I change or cancel my order?
Yes — within 24 hours of purchase. Email contact@92aura.com with your order number. Orders that have already shipped cannot be cancelled.

đźšš Shipping & Delivery
Q: How are mowers delivered?

  • Push mowers ship via standard carrier after 1–3 business days processing
  • Riding mowers / zero-turns ship via freight with curbside delivery in 5–10 business days
  • The carrier will contact you to schedule freight delivery

Q: Do mowers come assembled?
[Push mowers require minor assembly — handlebar installation and oil fill, approx. 15–30 minutes. Instructions included.]

Q: How do I track my order?
A tracking number is emailed once your order ships. Freight tracking may take 24–48 hours to activate.

🔧 Products & Setup


Q: Do I need to add oil and gas before use?
[Most engines ship dry — you must add engine oil and fuel before first use. Check the included manual.]

Q: What maintenance does a mower need?
Regular oil changes, air filter cleaning, blade sharpening, and spark plug replacement. See our Maintenance Guide.

Q: What size mower do I need?

Lawn Size Recommended Type
Under ÂĽ acre Push mower
¼ – ½ acre Self-propelled
½ – 1 acre Riding mower
1+ acre Zero-turn / lawn tractor

 

↩️ Returns & Warranty


Q: What is your return policy?
Returns accepted within 14 days on unused, unassembled items in original packaging. See our Refund Policy.

Q: Is there a warranty?
Yes — manufacturer warranty of 2 years covers engine and parts defects. Contact us and we'll handle your warranty claim.

 

đź’ł Payment
Q: What payment methods do you accept?
All major credit/debit cards, PayPal, Apple Pay, Shop Pay

đź“© Contact


📧 contact@92aura.com | 📞 +1 (212) 944-8491 | Mon–Fri, response within 24–48 hours.